Faq’s
Q: How long will the new finish last?
A: With the proper care, you can expect around a decade for bathtubs and enclosures. Wall tile can last even longer because it receives far less wear.
Q: How long does the bathtub refinishing process take?
A: 95% of our work is completed the same day. Be wary of any company claiming a standard tub or something larger can be completed properly in "1 or 2 hours". We define time frame as the moment we arrive to the moment we drive off. If a single bathtub refinisher is using the standard industry technology, and not cutting corners, it will take longer than 1 or 2 hours from the time they arrive to the time the leave. Trust us on this one.
Q: How long must I wait to use my newly refinished surface?
A: Light usage after 24 hours for bathtubs and enclosures. Floor tile and countertops can be used 72 hours after the last coat is applied.
Q: Do I need to prepare anything before the technician arrives?
A: Yes. Any leaking faucets and loose tile or grout should be repaired before we can refinish. Additionally, the tub's water source and drain must be in working order. You should remove any soaps, shampoo, razors, toothbrushes, curtains, shower rods, hanging caddies, pictures, etc. from the area. Any item you can move with your finger should be removed. You must also remove shower doors and tracks before we arrive. If fixtures such as toilets, vanities, cabinets or pedestal sinks are in the way of refinishing the tile or tub, they should be removed prior to our arrival. It would be greatly appreciated, though not required, that you vacuum up the rooms and lightly clean them for sanitary purposes. A clean environment will also limit the amount of surface dust that will settle on the newly refinished surface.
CLICK HERE FOR A MORE DETAILED LIST OF PREPARATION REQUIREMENTS
Q: Is there a difference between bathtub refinishing and bathtub reglazing?
A: No. Bathtub refinishing, bathtub reglazing, tile refinishing or tile reglazing are all describing the same process of applying a new finish over a hard surface. Do not confuse this with applying new porcelain. Porcelain can only be baked-on in a kiln (oven).
Q: I notice small specs of dust on the surface. Is this natural?
A: Yes. While we take every precaution in cleaning the environment we're working in, it is impossible to prevent some dust from settling onto the wet surface. However, if you follow the normal recommended cleaning most of this dust will dissipate in a few weeks. Do not try and pick the dust with your fingers! Doing so can damage the finish and will void your warranty.
Q: Is the process harmful to me, my family or my pets?
A: Our process is not harmful to people or pets. We mask odors with a fragrance and properly seal off and ventilate the areas we're working in. There will be a lingering odor for the first 24hrs. Everyone has different sensitivity levels, so if you are still concerned it's probably best you are absent during the actual spraying process.
Q: Do you warranty your work?
A: Yes. We warranty tubs, surrounds and wall tile for 3 years against peeling or lifting of the finish on its own. Do not confuse this with the expected lifespan of your finish. Just like a car will outlive its warranty, your finish can last much longer with proper care. We do not cover chips caused by impacts from above. Please refer to "Care and Maintenance" for details. Some companies try and entice customers with absurdly long warranties in the hope you'll believe their finish will last longer. This is very unlikely.